FAQs
Frequently Asked Questions (FAQs)
General Questions
What products does Carry Clutch sell?
Carry Clutch offers a curated collection of women’s handbags, clutches, jewelry, nails, and fashion accessories designed to complement every style.
Do you ship internationally?
Yes! We offer FREE international shipping worldwide with no minimum order requirement.
Is Carry Clutch a trusted store?
Yes. Carry Clutch is a registered online business based in the United Kingdom, and we are committed to providing quality products and excellent customer service.
Orders & Payments
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Once your payment is confirmed, you will receive an order confirmation email.
What payment methods do you accept?
We accept secure online payments through Shopify, including major credit/debit cards and other payment methods available at checkout.
Can I cancel or change my order?
Orders can only be changed or cancelled before they are processed. Please contact us as soon as possible after placing your order.
Shipping & Delivery
Is shipping really free?
Yes! We provide 100% free shipping worldwide with no hidden fees or minimum purchase.
How long does delivery take?
Delivery times vary by location. On average, orders are delivered within 7–20 business days.
Will I receive a tracking number?
Yes, tracking details will be emailed to you once your order has been shipped (where available).
Will I have to pay customs or import fees?
Customs duties and taxes, if applicable, are the responsibility of the customer and depend on local regulations.
Returns & Refunds
What is your return policy?
We offer a 14-day return policy from the date of delivery. Items must be unused and in original packaging.
How do I start a return?
Please contact our support team with your order number, and we will guide you through the return process.
When will I receive my refund?
Approved refunds are processed within 5–10 business days after the returned item is inspected.
Product & Quality
Will the product look exactly like the photos?
We do our best to display accurate product images. However, slight color variations may occur due to screen settings and lighting.
What if I receive a damaged or defective item?
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos, and we will assist you.
Customer Support
How can I contact Carry Clutch?
You can reach us via email or phone:
Email: hello@carryclutch.store
Phone: +44 7449 615295
Where is Carry Clutch located?
38–42 Parkstone Road, Poole, BH15 2PG, United Kingdom
How quickly do you respond?
We aim to respond to all inquiries within 24–48 business hours.
If you have any other questions, feel free to contact us anytime. We’re happy to help!